Booking Conditions

1. PARTIES

In these terms and conditions the "Company" means Springhill Farm and the "Client" means the person signing the Booking Form and all other persons on whose behalf he or she has signed it. The person signing the Company's Booking Form warrants that he or she has the authority of all persons named on the booking Form to contract for the holiday bookings on their behalf subject to these terms and conditions.

2. CONTRACT

These terms and conditions shall apply to all holiday bookings accepted by the Company whether the holidays are illustrated in any brochure or web site issued by the Company or planned by the Company to meet the Client's own requirements. No contract shall exist between the Company and the Client until the Company has received the completed Booking Form together with the deposit required by the Company to be paid and until the Company has signified in writing to the Client its acceptance of the booking. No variation of these terms and conditions shall form part of any contract between the Company and the Client unless it is confirmed in writing by the Company to the person signing the Booking Form. All aspects of the contract shall be governed by English & Welsh law and the parties agree to submit to the exclusive jurisdiction of the English & Welsh Courts.

3. DEPOSIT AND COMMUNICATION

(a) All holiday bookings made more than eight weeks before the intended date of arrival must be accompanied by the appropriate deposit which shall be £100, unless otherwise stated. The balance of the full price as shown on the Company's invoice is payable not later than eight weeks before the intended date of arrival or seven days after the date of the Company's final invoice, whichever shall be later. The Company reserves the right to treat any failure to pay such balance by the due date as a cancellation of the holiday booking by the Client and the Company will notify the client if it intends to do so and such cancellations will be of effect from the date of despatch of such a notice.

(b) Where holiday bookings are made eight weeks or less before the intended date of arrival, the full price is payable at the time of booking.

4. ALTERATIONS BY THE CLIENT

If the client makes an alteration to the booking after it has been confirmed, you may do so subject to availability by paying a transfer fee of £10. Alterations can only be made by the person who made the original booking.

5 REFUND POLICY

A full refund can be made for online booked holidays, if cancelled within 14 days of the initial booking date, provided that the holiday has not started. Cancellations must be done in writing either by e-mail or post by the person who made the original booking. There after the policy laid out in section 6 applies.

6 CANCELLATION BY THE CLIENT

Holiday bookings may be cancelled by giving to the Company written notice of cancellation signed by the person signing the Booking Form stating on behalf of which persons named in the Booking Form cancellation is made. The date of cancellation shall be the date of receipt of such written notice by the Company.

Where a holiday booking is cancelled by a Client or where a holiday booking is treated by the Company as cancelled under clause 3 of these terms and conditions, the Client will be liable to pay the Company cancellation charges, in accordance with the following scale:

On or after the intended arrival date no refunds will be made. Similarly, no credit or refund is available for any unused services provided in the cost of your holiday e.g. unused accommodation.

7. CANCELLATION BY THE COMPANY

In the unlikely event that the Company has to cancel a confirmed booking for any reason, such as an outbreak of horse flu etc., the client will be advised without delay and offered the option of altering the date of their holiday or refund of all monies paid in full.

8 RESPONSIBILITY

(i) The Company accepts responsibility for acts and/or omissions of its employees. In addition, the Company accepts responsibility should the services which the Company is contractually obliged to provide prove deficient or are not of a reasonable standard save that the Company shall not be responsible or accept liability for death, bodily injury or illness caused to the Client except the Company accepts responsibility for the negligent acts and/or omissions of its employees.

(ii) Company shall not be responsible or accept liability for any losses or damages to personal property or effects.

(iii) The Company reserves the right at any time and at its discretion to refuse the Client permission to take part in the riding activities should their standard of riding or behaviour be considered as unacceptable or potentially dangerous to the horse, themselves or other riders.

9 AGE LIMITS

We have no upper age limit, but we respectfully request that, given the nature of these riding holidays, only those physically able to mount and ride and negotiate uneven ground and staircases join one of our holidays.

10 INSURANCE

Insurance is strongly recommended and the client should ensure that the activities to be undertaken are covered by their own insurance.

11 SAFETY POLICY

• Riding hats must be worn at all times when handling and riding our horses, which must be approved to current BSI or SEI standards as required by the BHS and Pony Club. Updated 2022.
• Hair grips, woolly hats etc. must be removed before fitting.
• Clients are required to wear suitable footwear such as a stout boot or shoe with a small heel.
• Clients are asked to avoid wearing jewellery of any description.
• The use of head cams (including anywhere on the body), mobile phones, selfie sticks, mp3 players or any other device that involves earphones are not permitted whilst on horseback.
• NO SMOKING including vaping is allowed on the premises or on horseback.
• Details of any existing medical or behaviour problems affecting ability to participate, must be disclosed failure to do so can lead to the termination of the holiday. The more we know about your needs, the more we can make sure the holiday is enjoyed by all.
• In the event of antisocial behaviour, bullying, bad language, we reserve the right to terminate the holiday, in this event there will be no refund.
• You will be under the instruction of the ride leader, it is important that you listen to them, and obey their instructions, should you fail to do so, the ride leader has the right to terminate any ride at any point.

RIDING IS A RISK SPORT Your choice to ride is voluntary. Horse riding is a physical activity and is not without risks of personal injury to the rider, including permanent disablement or death in extreme cases. Numerous injury risks are present, including collisions and falls, despite safety precautions taken. We take care to provide suitable horses and ponies for our customers, but all animals can at times be unpredictable. Horses are strong animals with wills of their own that act on instinct, cunning and fear. Horses can be trained, but the behaviour of individual horses cannot always be predicted or anticipated and a fall from a horse cannot always be prevented. If a horse is frightened, provoked, hurt or mistreated, it may divert from its training and behave according to its natural survival instincts. That behaviour may include stopping short, changing speed or direction, shifting its weight, bucking, rearing, falling, kicking, biting or running from what it perceives as danger.

In the event of any accidents, please ensure that the most senior member of staff is aware of it. The client is responsible to ensure that the accident is entered into the accident book at the earliest opportunity, certainly before leaving the premises.

The client acknowledges that riding is a risk sport and participation may hold potential danger, and is prepared to accept the consequences and is aware that all horses may react unpredictably on occasions. The client understands that they must obey the instructions of the ride escort. The client reserves the right not to ride a horse allocated to them.

12 PHOTOGRAPHS

The client is prepared to allow photos taken during the holiday may be published on the internet and other printed materials, for the use of Springhill Farm, for promotional purposes.